Be Aware of Counterfeit Products and Websites
We at RevitaLash Cosmetics UK are committed to stopping the sale of counterfeit and “black market” RevitaLash® Cosmetics products. Our first priorities are, have always been, and will continue to be customer safety and regulatory compliance. We recognise that customer safety and satisfaction are fundamental to your product experience and our company’s continued success. As such we take the sale of tampered products and knock-offs or counterfeit versions of our products very seriously and we will continue to take the necessary steps to protect the brand and the consumer experience worldwide.
As the global leader in our category, and a growing and increasingly in-demand brand, we are aware of the persistent problem of unauthorised websites that are selling what look like RevitaLash® Cosmetics products. In this modern Internet age, it is not as difficult as it used to be for scam artists to fake our packing (boxes and tubes), product, and our logos in an attempt to fool unsuspecting consumers. We have personally discovered counterfeit products that look very convincing. Many of the products sold on these websites have been opened, are not shrink-wrapped, are not our formulas, come in damaged and/or expired boxes (or no box at all), lack our inventory control numbers, contain misspellings, and more. These products could be counterfeit, or at the very least, may have been tampered with and as such, we encourage you to take a “buyer beware” approach and only purchase your RevitaLash® Cosmetics products through Authorised RevitaLash® Cosmetics Resellers to ensure your safety, and protect your investment.
Auction sites such as eBay, Alibaba, and Ali express cannot guarantee the authenticity of the products sold on their sites, and we cannot authenticate products bought in this way. For your convenience, a global list of UNAUTHORISED sites, whose product authenticity we cannot confirm nor stand behind, can be found here. Please note that this list is not comprehensive, and as such we update this list regularly, as new discoveries are made.
What Can You Do?
The only way to ensure the safety of your product and avoid purchasing counterfeit or tampered products online is to buy directly from revitalash.co.uk or from an authorised and reputable reseller, such as Debenhams, Cult Beauty, Liberty & Harvey Nicholls. Be aware that although we diligently pursue, and consistently close down websites selling tampered or counterfeit product, the sellers rarely use their real names, and often change the names of their sites and URLs to enter the market under a different identity, all in an effort to make a quick sale at your expense.
Think Your Product May Be Counterfeit?
Please remain vigilant when purchasing our products online. If you purchase what looks like a RevitaLash® Cosmetics product that has been tampered with or is not in it's original packaging, then please contact us and share the details of your purchase so we can follow-up through the proper legal channels. In this way, you can help us fight against counterfeit products and websites for the good of all consumers.
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