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Customer Service

  • Customer Care

    RevitaLash® Cosmetics is committed to the manufacture and sale of safe, reliable, quality products, combined with uncompromising integrity in our customer care practices.
    We embrace and pass these values onto our customers along every step of the way – from helping you find the best product and meeting your beauty needs, to experiencing a seamless shopping experience.
    A Customer Service Representative is standing by to assist you with any questions, concerns or purchasing needs you may have. Please do not hesitate to contact us.

    Customer Care
    Monday – Friday
    9am – 5.30pm GMT
    Please click here to email us.

  • Shipping & Delivery

    Shipping for all orders over £50 is FREE, otherwise postage and packaging is £5.00 At present we only ship within the UK and Ireland. Your order will be delivered within 4 working days from Our order confirmation unless otherwise agreed. Goods will be despatched by Skinbrands Warehouse DSV and delivered by DPD who will email you details of expected delivery. A signature will be required on delivery.

  • Returns

    If you purchased directly from our website but are dissatisfied with your product you may return it within 14 calendar days of receiving it. We will issue a full refund (minus shipping and handling fees) provided you have notified us via email and sent the product back to our Customer Care address with a copy of your packing slip within 14 calendar days of purchase. 

    Send Returns to:
    Revitalash.co.uk
    Skinbrands
    The Pavilion
    Josselin Road
    Basildon
    Essex
    SS13 1QB

    If you have not received your order within 5 working days please contact us. From this contact date it will take up to 10 working days for a full investigation.

  • Reactions

    In the unlikely event that you feel you have had an adverse reaction to one of our products, please immediately discontinue use and if possible take a photograph of the reaction, please contact us as soon as possible on 03330 14 24 34